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Service Request

26 Dec 2011 | Software

The Vueworks® Service Request module provides a fast, flexible, easy way for staff to manage citizen issues.

For logging, tracking, displaying, and reporting calls from citizens or internal departments

The Vueworks® Service Request module provides a fast, flexible, easy way for staff to manage citizen issues. Simply enter a name or street address and Service Request will quickly center the map over the area of concern so it’s ready for the call taker to enter the issue details using drop-down menus. Citizen request information can be automatically populated into the Service Request module when connected to the citizen self-service Request Portal. Service requests are completely integrated with the GIS interface to set flags on the map and highlight parcels or assets to illustrate linked connections.

Features & Benefits

• Link service requests to any type of asset or location
• Integrated with the Vueworks Work Order module to provide a workflow process that tracks to closure
• Review duplicate service calls by period of time and/or by a specified radius on the map to visually see trends
• Attach key documents to provide additional detail
• Automatically notify individuals to review requests via Vueworks, email, or text messages
• Track response time and time to resolve issues