VUEWorks LLC has officially released “VUEWorks 2012″!  This version of VUEWorks brings to the table 80+ features and improvements. All existing customers and partners should have received a newsletter with details on how to sign up for their upgrade. Upgrades to new releases are always included with your annual maintenance and support subscription.

Some of the new features in VUEWorks 2012 include:

- Improved email notifications in Service Requests and Work Orders including the ability to send customized messages and automatic updates to callers

- NEW Ability to designate required fields and tasks in Work Orders

- Totally overhauled Condition module that brings user defined scales, condition forms, weighting options, deeper integration with data links, GIS and Facility attributes

- NEW Ability to edit condition and GIS attributes directly on work order forms bringing field inspections to another level

- NEW Ability in Dashboards which now extends ability to GIS data with new ways to create gadgets

- Better features in Facilities to help create and manage asset types and integration of the Risk module within Facilities

- NEW Administrator application for quick software updates and easy project setup

The VUEWorks Community Portal contains a “Forum” section for Customers/Partners to collaborate. This will make it easier for the VUEWorks community to learn from each other’s experiences as they explore the new features and improvements in the product.

This portal also contains a “News” section where Product news and periodic information about new builds will be shared by the VUEWorks support team.

Please visit http://community.vueworks.com/ and sign up as a user! This is ONLY valid for existing customers and partners.

Thurston County, WA:

Thurston County, WA is currently using VUEWorks to manage their Signs and Stormwater assets countywide. The implementation of VUEWorks started in June 2011 and wrapped up in December 2011. The Public Works / Traffic Operations “Signs” group is using VUEWorks to perform work management activities. These activities include: Installation, Maintenance, Review (a.k.a. Inspections) and Removal. The Resource Stewardship / Water Resources – “Stormwater” group is using VUEWorks to perform work management activities as they relate to NPDES inspections. The Inspectors are notified of failing assets or if assets are slated for an annual inspections based on NPDES criteria. Stormwater assets that fail inspection are identified in VUEWorks and a child work order is created. A notification is then sent to the appropriate department or resource. VUEWorks is used to verify that corrective measures were taken and completed within the 6-month window.

West Knox Utility District, TN:

West Knox Utility District, TN is currently using VUEWorks to manage their Wastewater Collection assets for the City. The main focus is to perform work management activities, improve efficiencies and track the number and cost of corrective measures taken, for issues in the City over a period of time. West Knox also wants to start gathering accurate condition information for all their assets in order to get an accurate inventory/condition assessment. Over time, they will be able to use the advanced asset management modules to do capital improvement planning for the City.

Mountlake Terrace, WA:

Mountlake Terrace, WA is currently using VUEWorks to manage their Street Lightning and Traffic Control assets for the City. The Public Works group will use VUEWorks to perform work management activities by creating work orders to track inspections, installations, repair and replacement activities. This will help improve efficiencies and track the number and cost of corrective measures taken for issues in the City over a period of time.

Collier County, FL:

Collier County, FL is implementing VUEWorks for Wastewater linear assets. The initial stage is to implement VUEWorks in a multi-department enterprise environment. The Wastewater Collections group will use VUEWorks to perform work management activities. These activities include: Maintenance, Inspection and Corrective Action associated with the type of issue reported. The supervisors will be notified of customer complaints, can track and create work orders for the Inspection activities and track, create and review the associated Corrective Action. We are currently working with them so they can easily report on all kinds of issues that have a related SSO, the cost of Corrective Action vs. Preventative Maintenance activities over a period of time by “Basins”.

Rhode Island Department of Transportation, RI:

Rhode Island Department of Transportation (RIDOT) installed VUEWorks as a first step towards a comprehensive Asset Management program. We are busy working with the RIDOT to configure the software for the highway and bridge maintenance division to track work activities for a variety of purposes across several maintenance zones. Some of RIDOT’s near term goals for VUEWorks include:

- Tracking resource usage related to work activities

- Tracking performance factors and setup work performance data that would serve as a benchmark for performance improvements, and;

- Tracking resource costs for collecting reimbursements from FEMA, FHWA and other agencies.

This implementation is currently under progress and scheduled to be completed by summer of 2012.

Visit our Regional Workshops page to find a workshop near you.

Some of the features which will be offered in the User Community:

• Secure way to connect with other customers via a Forum
• Comprehensive Knowledgebase of articles/whats and hows of how to do anything in Vueworks
• Ability to download work order templates etc., that other customers/or the Vueworks team is making available for the Community.

There’s not a better time for the user community to be available … we have a lot of new features and improvements being shared in the 2012 release, and this website will allow us as a community to stay up to date on everyone’s experiences with the product.

The Vueworks Community is now LIVE – please visit http://community.vueworks.com/ and sign up as a user! This is ONLY valid for existing customers and partners.

We are pleased to announce that VUEWorks 2012 is ready for you.  With over 80 new and improved features driven by needs expressed by you, VUEWorks 2012 promises to be the best VUEWorks yet.

Here is a PDF of some of the feature highlights!

All existing customers will work closely with the VUEWorks Team to layout the upgrade path.

As you may have noticed, we’ve made some changes to our site.

Now it’s easier than ever to keep up with the latest and greatest from VUEWorks by following us whichever way is best for you via social media.  So…like us on Facebook and Follow us on twitter.

Thanks from,

The Vueworks Team!

The 2011 Vueworks User Conference was held in Orlando this year for the first time and was a great time for everyone.

With distinguished presenters like Jim Marshall and Dennis Lind from the Disney Corporation to Carl Nylen of Esri, users came away with first hand insight on the implementation of Vueworks® in an enterprise setting. The technical sessions along with the Disney walking tour covered the entire life cycle of asset management.

We have compiled some of the videos from the presentations at the user conference and they are available here, but you’ll need to touch base with us for the password to view highlights.

View Videos >>

Rod and Dave looking mighty serious at the start of the conference!!

We are already busy planning next year’s conference which will again be held at the Coronado Resort in Orlando, Florida. Hope to see you again next year in beautiful sunny Florida!

Thanks again,

The Vueworks Team

p.s. Here’s one last photo from the social at the House of Blues on the last night of the conference: