|
Service Calls
With the new VUEWorks 2009 Service Call module you can:
- Just enter a name and/or street address and press the Service Call button – VUEWorks will zoom the map and open the form for you to enter information
- Service Call integrates with the Work Order Module to provide a complete service call tracking system.
- Take control over problem calls – use the reporting feature to create detailed or summary reports and track your activities over time.
- Print out a service call complete with work orders and a map showing location of the issue
- Utilize the power of GIS mapping to spot trends in service call requests
- Control access by setting permissions for service call creation, viewing and administration features
Designed for the staff that responds to citizen calls, VUEWorks Service Call provides a fast, flexible, easy way to log, track, display and report calls from citizens or internal customers. Simply enter a name or street address and Service Call will quickly center the map over the area of concern ready for the call taker to enter information from the caller. Call takers can enter the data in either table or form views, or through a web portal provided by one of our partners using the Service Call Connector. When you need to find Service Calls the filter tab is a handy and powerful tool that allows you to search on any field on the form, view the results on the screen and print them in a report. Display the results on the map to determine trends. Completely integrated with the map interface, it is easy to place Service Call flags on the map, or highlight parcels or assets to illustrate where calls originated according to any criteria you choose ( filter by call type, department, issue, last month, last week, yesterday, today, etc). Often times organizations find that they take in calls from different people reporting the same issue, but have no way to track these duplicate calls. Service Call solves this issue by providing a duplicate call button. Using your criteria it will find all calls taken within a specified time period and/or a specified radius of any other call - even if the issue was recorded differently.
The Service Call window, attached to the asset – in this case, a parcel. All necessary information is entered using pre-populated drop down lists.
|
