Port of Long Beach, California

ENTERPRISE-LEVEL ASSET MANAGEMENT SYSTEM

With growing volume demands, congestion delays and supply chain issues, the Port of Long Beach’s complex facilities and assets must be operating at peak performance to deliver goods on time. As the second-busiest container seaport in the U.S., an updated work management software was necessary to better meet their business and technology needs.

The Port of Long Beach is the premier U.S. gateway for trans-Pacific trade and a trailblazer in innovative goods movement, safety, environmental stewardship and sustainability. The Port handles trade valued at $200 billion annually and supports 2.6 million jobs across the nation, more than 575,000 in Southern California, and more than 50,000 jobs – or 1 in 5 – in Long Beach.

The Challenge

With this level of volume, the Port needs to make sure that their assets, ranging from HVAC systems and generators to docks and piers, are maintained and fully operational. We were selected to implement VUEWorks, a web-enabled integrated GIS solution that tracks conditions, minimizes failure risk and optimizes expenditures and service deliveries of physical assets.

THE TECHNOLOGY

We configured VUEWorks for proactive maintenance and repairs of the Port’s assets, digitizing the data that was stored across multiple locations. The live production environment manages scheduled maintenance and repairs of common assets, as well as some exclusive assets to the industry. Custom reporting provides data grouped and displayed according to the Port’s unique requirements.

We also incorporated our mobile solutions, enabling field staff to complete workflow tasks and report on asset conditions in real time, increasing efficiency and maximizing resource availability. For example, CitizenVUE was deployed for the Port’s Wharfingers to capture mobile service requests. Additionally, WorkforceVUE, used by staff from multiple Divisions, supports tracking and completion of work orders in the field. WorkforceVUE mobile application is able to capture and maintain asset data on Port property.

THE RESULTS

The Port was well organized and so was the data, which helped keep the project moving despite 2020’s challenges. Our specialized online training platform, VUEniversity, replaced on-site training for field staff during COVID travel bans. This self-paced, remote learning management system offered virtual VUEWorks training courses through a web-based platform when in-person training was not possible.

Through VUEWorks, we delivered and configured a work management system that overcame data silos, manual processes and limited visibility.

The port receives more than 2,000 vessel calls per year
3,200 acre site, 31 miles of waterfront, 10 piers, 62 berths, 68 post-panamax cranes