VUEWorks Asset Management and the City of Dover

As states prepared for the inevitable business closures due to the COVID-19 pandemic, many also began preparing for the anticipated paperwork that would certainly follow in accordance with FEMA regulations.

Which agencies and activities will be eligible for the federal disaster reimbursement dollars has yet to be determined, but the process to request reimbursement is expected to be much the same as with previous emergency events: document all response efforts, track all work activities and costs, and have readily available reports to organize the data to be submitted. This capability and level of detail is a big part of why the City of Dover selected VUEWorks® as its asset management solution back in 2008.

When the City of Dover first deployed VUEWorks, they started simple. Looking to replace outdated paper processes within the Community Services Department (Public Works), they started with the service request module and then the work orders module for about 10 users. Not long after, they expanded the software to several other departments and today have more than 100 VUEWorks® users. From IT, to Finance, to the Fire Department, the City of Dover has deployed almost every module with varying levels of use in each department. They continue to self-train and utilize their internal resources to grow their asset management system at their own pace.

As the pandemic forced closures for area schools and businesses, members of the City of Dover’s Emergency Operations Committee looked to the software to capture COVID-19-related work orders and response efforts. The team found creating the project to be fast, simple and effective. Once set, they communicated the simple instructions to the departments executing the work which was now instantly tagged and traceable.

VUEWorks allowed the City of Dover to capture around 40 work orders to close the city down. Expecting about the same number to open things back up, the City anticipates additional work orders. From extra cleaning and sanitizing, to stocking supplies and installing plexiglass dividers, they must prepare public buildings for the return of non-essential employees followed by the public.


Dover, New Hampshire, USA

The City of Dover

Completion date